You have questions about your car rental in Morocco? This frequently asked questions will bring you the expected answer.

Booking your car rental in Morocco

How can i change the dates of my reservation / extend the duration of my car rental?

If you have already made your reservation for your rental car and you want to change the dates of departure and / or return, you must contact the central reservation Hertz Morocco by specifying your reservation number and the new dates of rental via our contact form. Any extension of your car rental can be granted only subject to availability of the rental vehicle for the period of the designated extension.

How do i change the rental agency of departure and/or return?

If you wish to change the rental agency of departure and/or return, you must make the request 48 hours before the date of pick-up of the rental car, by specifying your reservation number via your contact form, in order to guarantee you the provision of your rental car in the desired agency. Additional costs (return costs of up to 1500 DH) may be charged if you return your rental car in a city different from that of departure.

How to change the reserved vehicle/upgrade?

You have the possibility to change the category of the reserved rental car: - Either by modifying your reservation 24 hours in advance. - Or by making your request directly at your arrival in the car rental agency (depending on availability on the day). This change of category is subject to additional charges depending on the category desired.

What are the advantages of booking online?

The online reservation of your rental car represents several advantages: - The guarantee of the availability of your vehicle at your arrival in the agency. - The internet rate is 25% cheaper than the rate in the rental agency. - During promotional periods, accumulate discounts on your car rental thanks to the promo code.

How long do i have to wait between booking online and picking up my rental car?

A period of 24 hours must be respected between the date of reservation and the date of collection of your rental car at the agency.

Can i cancel my rental car reservation?

- Refund of the amount of the reservation of your rental car if you cancel it 48h before the departure date. A cancellation fee (250 DH) will be deducted. - Beyond this period, no refund is due.

- what are the options i can book?

The majority of the options are bookable on the site, namely: ![tableau option](//images.ctfassets.net/syr7ndzvgzl0/7GTCZwoM49A1aC1WlJ7fhz/e12d36e7b3a0882436a14ebaf0e8bb8f/tableau_options_FAQ.png) *See rates for additional coverage available.

The payment of your reservation

What payment methods are accepted for booking my rental car?

The payment of your car rental on the website or in the rental agency can only be done by credit card (Visa, Mastercard, Eurocard, AMEX).

In case of problems during the payment of your reservation online, you can contact us at the number: (+212) 0 522 48 47 10

What are the bonding methods?

The deposit can only be made with a valid credit card in the driver's name. All other means (cash or check) are not accepted.

How can i reduce my deductible?

What additional benefits can i purchase?

The Comfort+ pack is designed to better protect you during the car rental period. It can be subscribed in the agency before the start of the rental. The pack includes the following guarantees:

✛ Civil liability (included in the rental car insurance)

✛ Insurance for the rental car and the persons transported

✛ Glass breakage coverage for the vehicle

✛ Total repurchase of deductible